Why do we exist?
Pioneer Knowledge Services believes knowledge is an organization's most valuable asset. We nurture knowledge cultures.
How do we help?
We involve clients in customizing knowledge solutions and training to cultivate an organizational disposition and culture that values knowledge as a sustainable asset.
What is knowledge management?
To better present knowledge management as an undertaking we first consider knowledge. The Oxford Dictionary defines knowledge in three distinct ways:
Facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject
What is known in a particular field or in total; facts and information
Awareness or familiarity gained by experience of a fact or situation
Then by the Oxford Dictionary the definition to management is, "The process of dealing with or controlling things or people." Based on these elemental parts knowledge management is a deliberate process and architecture that empowers a knowledge organization. The Wikipedia definition for knowledge management:
Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge
It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge
What does that all mean to me? What is the impact to my organization? Why do I care? Well consider that in 2012 64 million employees (half the US workforce) are able to telecommute at least part time. These folk are working in a knowledge role somehow. The work is being done in a remote fashion. Thus skills around knowledge handling, transfer, storage and work expectations are distinct.
In the book, Wellsprings of Knowledge, Dorothy Leonard depicts knowledge development requires action. According to Leonard,
"Thus, knowledge building
for an organization occurs by combining people's distinct individualities with a particular set of activities. It is this combination that enables innovation, and it is this combination that managers manage."
In any business sector, be that for profit or "for Purpose" (non profit), the challenge will be the way they operate and how they will meet the knowledge, innovation and technology expectations to remain relevant.
Image from Carinsurance.org